PSMG Winter Meeting 2010
02/02/2010

The Power Game

Mary Keightley
Mind Associates

Power strategies, dealing with difficult personality types egos and narcissists etc!

Aligning your business to the customer, A practical Approach

Sabina Syed
Visions4Health

There is plenty in the pharmaceutical press about getting closer to the customer, being customer-centric, aligning your business to the customer – but what does this mean practically to you and your teams?

This talk covered the following aspects:

• What do we mean by customer alignment? Case studies from different industries.
• How do you and your teams ensure customer knowledge is synthesised into actionable insight?
• What practical steps can you and your team take to align your corporate objectives to that of a PCT/PCO?
• How do you evaluate success?

Insight into a PCT Commissioner – John Fergusson from NHS Wirral

John Fergusson
NHS Wirral

Head of Contracting for Provider Services and Public Health and also works for the Department of Health Quality Framework, Project Support

• This talk and workshop covered the following aspects:
  2010/11 priorities (including new NHS operating framework)
• WCC and the commissioning assurance process – how it gets done; Strategic commissioning– how plans are produced and how work gets divided.
• A commissioners key responsibilities and performance measures
• Key stakeholder interactions
• Commissioning a care pathway – what’s involved (this part of the talk will be a workshop format)
• Industry interaction with Commissioners– what does it look like today and what can it look like tomorrow?

PSMG AGM

Marco Rombi – Chairman
Nick Edwards – Vice Chairman
Julian Ashley - Treasurer

PSMG Moving Forward – Feedback from Members Survey

Facilitated by Miriam George from PDC Healthcare
Review and discussion based on Esurvey

An opportunity for members to put forward their view on the future of PSMG in view of the changing needs of our members.

 
For more information about The PSMG and our forthcoming events, please email the PSMG Secretary on secretary@psmg.info.